Comments on: Blurb – Digital Book Binder http://www.churbuck.com/wordpress/2006/05/blurb-digital-book-binder/ Commentary on media, technology, marketing and clamming strategies Thu, 09 Feb 2012 00:36:10 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Val Vechnyak http://www.churbuck.com/wordpress/2006/05/blurb-digital-book-binder/comment-page-1/#comment-817724 Val Vechnyak Wed, 01 Dec 2010 02:43:20 +0000 http://www.churbuck.com/wordpress/?p=543#comment-817724 Horrible customer service. Horrible customer service.

]]> By: angie http://www.churbuck.com/wordpress/2006/05/blurb-digital-book-binder/comment-page-1/#comment-765704 angie Wed, 28 Oct 2009 18:53:51 +0000 http://www.churbuck.com/wordpress/?p=543#comment-765704 The same type of thing happened to me. Their customer support is some of the worst that I have seen. After explaining to support my problem with the printing, the man replied "Thanks for updating me on this issue. I understand your case and I wish there was something I could do to help. Hopefully, you'll be able to make the corrections should you decide to order a new book. :)" Not only was this not helpful, but it was said in such a way that it was my error. I shouldn't have to make corrections to something that I didn't do wrong. I'm not buying another book. The response above about me even considering buying another book is unfair. The same type of thing happened to me. Their customer support is some of the worst that I have seen. After explaining to support my problem with the printing, the man replied “Thanks for updating me on this issue. I understand your case and I wish there was something I could do to help. Hopefully, you’ll be able to make the corrections should you decide to order a new book. :) ” Not only was this not helpful, but it was said in such a way that it was my error. I shouldn’t have to make corrections to something that I didn’t do wrong. I’m not buying another book. The response above about me even considering buying another book is unfair.

]]> By: amy bermar http://www.churbuck.com/wordpress/2006/05/blurb-digital-book-binder/comment-page-1/#comment-14648 amy bermar Tue, 19 Sep 2006 19:08:38 +0000 http://www.churbuck.com/wordpress/?p=543#comment-14648 I have heard the hype about blurb -- and all I can say is that their photo quality -- and their customer service -- leaves a lot to be desired. I ordered my first book as a beta user, and let them know that the images were darker than they should have been. The 'very nice' support guy asked me to send them back the book, which I did. 7 weeks and 8 emails later -- no book. He keeps acting surprised. Meanwhile, they have my $65, and I have no book. Funny enough -- they have no phone number listed. You can get it through information 415-362-2067 -- but no one answers. Including PR, sales, Tech Support, the operator and Eilene Gittins, the president. Cute and sexy DEMO 06 debut aside -- is there anything under the covers over there at Blurb? I have heard the hype about blurb — and all I can say is that their photo quality — and their customer service — leaves a lot to be desired.

I ordered my first book as a beta user, and let them know that the images were darker than they should have been. The ‘very nice’ support guy asked me to send them back the book, which I did.

7 weeks and 8 emails later — no book. He keeps acting surprised. Meanwhile, they have my $65, and I have no book. Funny enough — they have no phone number listed. You can get it through information 415-362-2067 — but no one answers. Including PR, sales, Tech Support, the operator and Eilene Gittins, the president.

Cute and sexy DEMO 06 debut aside — is there anything under the covers over there at Blurb?

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