Personally, I’m also relying on CoComment more and more, so that I can see when anyone follows up to posts I care about. (These are normally synonymous with posts I make, but CoComment allows you to also track a conversation without leaving a comment.) It’s a good tool, and has really helped me stay engaged once I start chatting with someone.

–Rick (one of an apparently growing number of ThinkPad-for-life customers)

There’s no possible way you’ll catch ALL complaints in blogistan or forumland. Search engines might fail, people might not use the words “Lenovo” or “ThinkPad” while referring to a certain problem they had and so on. But may I say you have done a terrific job. For once, the mere fact of having your cell number displayed and asking people to call you (and actually answering, I hope you turn the thing off while sleeping!) talks enormouly about the effort Lenovo is willing to take to please it’s cutomers.

I have been performing some of the same searches you do and thus found you’ve been there before. But keep in mind you can’t possibly reach every single string about the company out there in the world.

Which takes me to one of my usual crazed ideas. Why not building up and hosting a hall of shame. Have a public place where people can complaint and show it publicly. Lenovo’s answers should come in “actions” more than comments (I can think of less things more pathetic than trying to indulge ourselves when we do screw up). That way not only will you be sarching for problems but people will have a very public place to rant thus ensuring we will hear.

Final word: try NOT to go to Dell or Apple

Regards,

Esteban

jim