My experience with Lenovo has been disasterous. i have never experienced worse customer support. What has happened so far is as follows

I bought a Lenovo computer in March last year, shortly before we moved house. We installed in in June. Since early August I have been unable to use it because it has crashed every few minutes (intermittently). I first rang the Lenovo support number to report the problem on 20 August. I spent the next 2 months trying a series of diagnostic test on the softward: on each occasion I needed to take a day off work so that I could call Lenovo during office hours. Eventually I was sent a set of back up disks and did a full factory restore (I had done one earlier on line which took most of a day). I had repeatedly pointed out that I wasn’t sure it was a software problem because the error messages varied. Sure enough the full factory restore failed to resolve the problem. I rang Lenovo again and was asked to begin the same diagnostic test, and again try and update the Bios, despite earlier conversations with customer support in which they had assured me this wasn’t the problem. I twice asked for my complaints to be escalated (the first time this was ignored, the secons I was simply assigned a new call number).

Eventually the computer was picked up (I had to pay for packaging materials) and taken to the Lenovo workshop, where the motherboard was replaced on 28 November and the computer returned to me. The same problems persisted, so I rang Lenovo again on 29 December, and spoke to Andrew. He advised me to start again with the same diagnostic tests which had been tried before. I refused. He suggested sending an enginner. The engineer did not come on 31 December as had been arranged, but when I rang on 31 December I was told he could only come on 2 January. So I took another day off work. The engineer arrived with instructions to replace the mother board. I suggested this was unlikely to be the cause of the problem since th motherboard had already been replaced and rang Lenovo and spoke to Catalin. He was dismissive of my concerns explaining “if my colleague decided it was the mother board, it was the mother board”. So the engineer duly replaced the motherboard – having seen for himself the way the system crashed. The engineer left (I explained to him and to Catalin that I didn’t consider the problem resolved) and sure enough 20 minutes later the system crashed again in exactly the same way. I rang Lenovo again, and spoke to Florin, who told me that an enginner’s visit had been arranged for Monday 5 January. I told him I was at work that day, and didn’t understand how a further engineer’s visit had been arranged without discussion with me. I asked for the computer to be taken away, and said that I wanted a replacement. Florin told me no replacement was not possible – that wasn’t policy. I asked him if he thought my situation was acceptable. He said it didn’t happen often! I arranged with him for a courir to come. I asked for it to come today (otherwise it will mean yet another day off work). I said I did not wish to have it returned broken again, and pointed out that having replaced two motherboards in a futile (and the second time mindless) attempt to resolve the problem it would surely be better to provide a replacement.

So the situation is as follows. My computer has been reported broken since 20 August. It is still broken. My efforts to get it fixed have forced me to take a total of seven days off work. I would like it replaced. I don’t want to have to spend more time and money getting something fixed which I had reasonable expectations would work properly as I bought it new.

I consider the level of service I have received to be appalling and offensive. I was told repeatedly until today that there was no way I could complain using email or correspondence.

“There is a problem retrieving the document MIGR-69671″

As on 25th Oct’08

I keep reading about free battery replacement but it seems, replying to blogs by creating “ad hoc” teams is not going to help.
My Lenovo is 3000 N100,0768. I bought the laptop by sixth of 2007(I have the papers).
1.The batteries went dead after Three or Four months.
2.The Sound completely went dead after Six months.

To be honest, I thought over the problem (probably more than the scientists in the R&D at Lenovo) and came to the conclusion that the batteries were manufacturing defect but the audio problem is beyond lenovo’s grasping capacity. At this point of time If lenovo let’s me know if my conclusion was right, I would be happy.

Another point. David, you should be very careful with your answers as you might be getting a good pay for managing the ad hoc team but I see Lenovo being sued in the near future involving this weblog department.

Expecting no help from Lenovo,
Vash

Lenovo 3000 N100 battery P/N 92P1185 (FRU 92P1186) will not charge or discharge. The power meter in control panel, power options may reflect anywhere from 0% to 99% charged but the battery will not charge any higher and may not function at all when the AC adapter is removed. This symptom does not pose a safety hazard.
Affected Configurations

Any of the following Lenovo 3000 N100 systems:

* 0689
* 0768

Solution

Lenovo will replace eligible batteries (FRU 92P1186) with this failure symptom for an additional 6-months (total of 18-months) based on the system warranty start date. To be eligible for this replacement all of the following must be true:

1. The system must be a Lenovo 3000 N100 (0689 or 0768).
2. The system must be within 18 months of the system warranty start date. (If the battery was purchased as an Option, then it must be within 18 months of purchase date and proof of purchase will be required for validation).
3. The battery must be P/N 92P1185 (FRU 92P1186).
4. The battery does not charge when connected to the system with the AC adapter. The system will only function with the AC adapter attached. The system will not function on battery alone.

Please contact your local support center to validate eligibility for battery replacement.

I want to start by stating that I have never truly written in on one of these blogs ever, but after seeing similar complaints for the issue I am facing I feel that maybe some insight may be offered to me.

Fairly recently, my family bought a Lenovo 3000 N100 with a pentium dual-core and windows vista. The laptop worked flawlessly for, oh say, the first month or two. However, shortly after the battery life dropped from being fully charged and only lasting a few minutes, to now lasting almost less than one before powering down. I couldn’t quite figure out what was wrong considering I had been charging it for over day almost every time and the system told me I had 100% power remaining. Finally, I decided to do some research into the problem when it shutdown when I needed it the most to print out a project. Frustrated, I wanted to see what was going on.

After reading of similar problems facing other consumers, I was hoping that everything could be cleared up. Is it really a motherboard connection issue? Or could something else be wrong with the laptop. So far I have not contacted any Technical Service of any sort, but I would love a quick and easy fix if there was one. Overall, aside from slow network connection at some points, which may be a result of either my own network or the laptop itself, I have been greatly satisfied with Lenovo and the laptop.

OTHER THAN THIS,

Great performance: Vista Business. runs smooth, tried a few high-end games, runs very well with normal to high settings. But the speakers are rather, well, i do not understand why Lenovo would put such small speakers on such a great laptop. They are really there to make the windows sound effects, and nothing else.

Anybody else with similar battery power problems?