Comments on: New dynamics of crisis management http://www.churbuck.com/wordpress/2007/02/new-dynamics-of-crisis-management/ Commentary on media, technology, marketing and clamming strategies Tue, 16 Mar 2010 11:10:52 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: Nathan Gilliatt http://www.churbuck.com/wordpress/2007/02/new-dynamics-of-crisis-management/comment-page-1/#comment-49281 Nathan Gilliatt Wed, 21 Feb 2007 14:26:52 +0000 http://www.churbuck.com/wordpress/?p=1057#comment-49281 The observations do apply to the JetBlue situation, with one addition: this time, it happened even faster than in December. The JetBlue Hostage blog was up the next day, and traditional media have published pictures from inside the planes and terminals. On the other hand, JetBlue seems to be doing most things right in response, including using social media to get their own messages out. The observations do apply to the JetBlue situation, with one addition: this time, it happened even faster than in December. The JetBlue Hostage blog was up the next day, and traditional media have published pictures from inside the planes and terminals.

On the other hand, JetBlue seems to be doing most things right in response, including using social media to get their own messages out.

]]> By: Mark http://www.churbuck.com/wordpress/2007/02/new-dynamics-of-crisis-management/comment-page-1/#comment-49263 Mark Wed, 21 Feb 2007 14:04:41 +0000 http://www.churbuck.com/wordpress/?p=1057#comment-49263 David, Great post. Nathan certainly captures how social media is driving a change. I think this may accelerate a broader movement for more companies to adopt a Bill of Rights format in addition to their terms and conditions. http://markitude.wordpress.com/2007/02/21/terms-conditions-vs-bill-of-rights/ David,

Great post. Nathan certainly captures how social media is driving a change. I think this may accelerate a broader movement for more companies to adopt a Bill of Rights format in addition to their terms and conditions.

http://markitude.wordpress.com/2007/02/21/terms-conditions-vs-bill-of-rights/

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