Comments on: Acts of aviation contrition – JetBlue rocks

By: Christopher Murray

Christopher Murray — Thu, 29 Mar 2007 11:00:09 +0000

Blog rants aside, I do have a happy customer support story. I bought a camcorder from http://www.onecall.com years ago. The price was good and I got free shipping in the deal. (I hadn’t heard of or used them previously.) About three days after the camera arrives, I get a call from a service rep. He asks if I got the camera, have I used it, was I happy with it, and did I have any questions? In fact, I did have a couple questions. And sure enough, he had the owners manual right there with him and gave me answers (correct ones) to everything I asked. This is 7 years ago now and I still marvel at that simple act.

Coming shortly, the utter hell that is transferring funds internationally using Western Union.

Christopher

By: Charlie Barthold

Charlie Barthold — Thu, 29 Mar 2007 02:18:08 +0000

I flew RT to Lauderdale and back (LaGuardia) on March 1, weeks after their day from hell.

It was, like all their other countless flights I’ve been on, a joy. My only beef — the flight back was delayed two hours and I didn’t get an email alert. The attendant says you can sign up for flight status alerts by SMS or email but for the life of me I couldn’t find it.

By: Krista

Krista — Thu, 29 Mar 2007 01:42:20 +0000

Peet’s coffee rocks. It gets no better than Peet’s with a warm slice of bread from Great Harvest.

By: Jim Forbes

Jim Forbes — Thu, 29 Mar 2007 01:22:12 +0000

Miss Betsy says the same thing and forbid from going down to the harbor today with my checkbook. Of course, she’s up in Las Vegas partying with her sister consultants, soooooooooooooooooooooooo.

Jim

By: site admin

site admin — Wed, 28 Mar 2007 23:56:35 +0000

I think my gift can be applied to my next ticket.

You do not want a tugboat.

By: Jim Forbes

Jim Forbes — Wed, 28 Mar 2007 23:43:17 +0000

and what can you do with this $10 Jet Blue gift?

I still wanna buy a tugboat, Arghh, matey

Juan deFuca