Comments on: Ed Foster’s Gripelog || Lenovo, CDW Get Kudos From Readers http://www.churbuck.com/wordpress/2007/03/ed-fosters-gripelog-lenovo-cdw-get-kudos-from-readers/ Commentary on media, technology, marketing and clamming strategies Thu, 09 Feb 2012 00:36:10 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: The Challenge » Lenovian bloggers raise the bar. http://www.churbuck.com/wordpress/2007/03/ed-fosters-gripelog-lenovo-cdw-get-kudos-from-readers/comment-page-1/#comment-58336 The Challenge » Lenovian bloggers raise the bar. Fri, 09 Mar 2007 01:28:58 +0000 http://www.churbuck.com/wordpress/?p=1073#comment-58336 [...] Mark has been pro actively chasing not-so-happy customers around for some time. Due to google alerts and some other automated searches I have going on I was able to see his works and watch how things worked out. Navigating on uncharted waters, it must of been hard to kick start this initiative, and I think the proactive support has evolved a lot since it’s first days. Just recently Churbuck posted about the positive impact the approach has had. Praise goes to you guys, and it’s well deserved. [...] [...] Mark has been pro actively chasing not-so-happy customers around for some time. Due to google alerts and some other automated searches I have going on I was able to see his works and watch how things worked out. Navigating on uncharted waters, it must of been hard to kick start this initiative, and I think the proactive support has evolved a lot since it’s first days. Just recently Churbuck posted about the positive impact the approach has had. Praise goes to you guys, and it’s well deserved. [...]

]]> By: site admin http://www.churbuck.com/wordpress/2007/03/ed-fosters-gripelog-lenovo-cdw-get-kudos-from-readers/comment-page-1/#comment-58213 site admin Thu, 08 Mar 2007 22:09:15 +0000 http://www.churbuck.com/wordpress/?p=1073#comment-58213 give me your snail mail and I'll send you a few. What style? Original? Rim cap? Texture cap? for reference the part number is 73P2698 The page is http://shop.lenovo.com/SEUILibrary/controller/catalog.workflow:item.detail?GroupID=38&Code=73P2698&current-category-id=08F0FE113D094AA6A530159FF3C7904A give me your snail mail and I’ll send you a few. What style? Original? Rim cap? Texture cap?
for reference the part number is 73P2698
The page is
http://shop.lenovo.com/SEUILibrary/controller/catalog.workflow:item.detail?GroupID=38&Code=73P2698&current-category-id=08F0FE113D094AA6A530159FF3C7904A

]]> By: Stefan Constantinescu http://www.churbuck.com/wordpress/2007/03/ed-fosters-gripelog-lenovo-cdw-get-kudos-from-readers/comment-page-1/#comment-58178 Stefan Constantinescu Thu, 08 Mar 2007 21:01:51 +0000 http://www.churbuck.com/wordpress/?p=1073#comment-58178 Keep up the fantastic idea. I can only hope that Lenovo launches a similar "Idea Storm" so people can tell you what they want. I've only had to call Lenovo twice in the 5 years I've owned ThinkPad's. Both times were absolutely brilliant. Thank you. By the way, would you happen to know the FRU number for Trackpoint caps? I definitely need a new one. Keep up the fantastic idea.

I can only hope that Lenovo launches a similar “Idea Storm” so people can tell you what they want.

I’ve only had to call Lenovo twice in the 5 years I’ve owned ThinkPad’s. Both times were absolutely brilliant.

Thank you.

By the way, would you happen to know the FRU number for Trackpoint caps? I definitely need a new one.

]]> By: Esteban http://www.churbuck.com/wordpress/2007/03/ed-fosters-gripelog-lenovo-cdw-get-kudos-from-readers/comment-page-1/#comment-57748 Esteban Wed, 07 Mar 2007 14:52:37 +0000 http://www.churbuck.com/wordpress/?p=1073#comment-57748 Happy people are quieter than unhappy people; great to see this kind of feedback, so you can be re-insured your beating the right path. Happy people are quieter than unhappy people; great to see this kind of feedback, so you can be re-insured your beating the right path.

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