May 18 2007

Score one for the good guys …

Published by at 2:17 pm under Interactive Marketing

.: BEHOLD THE POWER OF BLOG

“I have never experienced such a quick customer response and such integrated corporate communications. The fact that they found me, communicated with each other, and solved the problem immediately was impressive. I was so blown away, in fact, that I couldn’t help but repeat the story to everyone I saw on Monday. The way I told it, Lenovo had swept in from cyberspace to save the day. I told my professors, my classmates, my family, and even that random undergrad in the cafeteria who was behind me at the register.”

And that class, is how you build a brand online.

3 responses so far

3 Responses to “Score one for the good guys …”

  1. # Sweettooth~ Case ID 13QNFJDon 31 May 2007 at 2:55 pm

    Kate Garmey might have her issues fixed but my issues haven’t been resolved for over two weeks. FYI and to let you know how THAT build a reputation for your service.

  2. # site adminon 31 May 2007 at 4:13 pm

    send me an email please — dchurbuck@us.lenovo.com with name, phone number and we’ll get it rolling. Are you Sinapa?

  3. # site adminon 31 May 2007 at 4:16 pm

    Are you aware a fix is underway?

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