Comments on: Sorry, I don’t support Dell PCs

By: RichardatDELL

RichardatDELL — Wed, 16 May 2007 14:30:13 +0000

I understand, getting the information to follow up is sometimes tough going.

On the other matter, Ideastorm (where we ask for feedback, upper right corner) and Direct2Dell go live today with some ideas. Some of the background and details are surfaced here: http://www.serviceuntitled.com/

By: site admin

site admin — Mon, 14 May 2007 14:44:36 +0000

Richard
I tried to get his information but he was pretty upset and didn’t like ANY of my questions. If he calls back I’ll try to capture.
I’ll try to tune into the things you mention. Are they live now?

By: RichardatDELL

RichardatDELL — Mon, 14 May 2007 14:35:18 +0000

Dave, get in touch next time and maybe I could help you and the customer out….would have been happy to, as mark notes.

On another matter, we would be interested in any feedback you may have for us this week on the impending direct2dell post, ideastorm actions and possible interview on another site related to customer service changes

By: tecosystems » links for 2007-05-13

tecosystems » links for 2007-05-13 — Sun, 13 May 2007 05:27:45 +0000

[...] Sorry, I don’t support Dell PCs at Churbuck.com another classic “support” story (tags: humor DavidChurbuck support Lenovo Dell) [...]

By: Uncle Fester

Uncle Fester — Fri, 11 May 2007 22:40:13 +0000

Funny but not even close to this:

http://www.freep.com/apps/pbcs.dll/article?AID=2007305090002

“I think we’re dying,” he said in the 5-minute tape, obtained under the Michigan Freedom of Information Act.

“We made brownies and I think we’re dead, I really do,” Sanchez continued.

Hilarious.

By: site admin

site admin — Fri, 11 May 2007 20:53:00 +0000

I’m not dinging Dell. Nor am I stereotyping their users. This poor guy was angry and looking for help. I gave him the Dell 800 number and wished him all the best. I just don’t support Dell PCs — except for the one’s on my wife’s desk (pre-Lenovo employment purchase).

By: Jim Forbes

Jim Forbes — Fri, 11 May 2007 20:45:16 +0000

Dell having someone call you is a great support and marketing strategy. Oh, how are you at through-hull bait tank pumps and redesigning my two scoop tank into a new shape so I can have a padded bench seat and a back rest where I can see my fishies.
Oh another of life’s fishing lessons: don’t lave the big ass toothy sheepshead you accidentally dropped into the bait tank remain there for verey long.. they eat all the bait. the bastards!.

Jim

By: mark

mark — Fri, 11 May 2007 20:39:09 +0000

David,

That’s a hoot.

To be fair though, Richard over at Dell has posted supportive comments on our behalf. Maybe you should’ve patched this customer up and told Richard your now even, or maybe that he owes you one…

By: Cahill

Cahill — Fri, 11 May 2007 20:33:36 +0000

Dave, can you come over and change the oil in my truck? I think it’s a Lenovo…