Comments on: Hey Southwest Airlines, knock-knock, anybody home?

By: Cheese1

Cheese1 — Thu, 04 Mar 2010 02:02:37 +0000

Even for a week long trip to Hawaii, I still never take more than a carry on. Nobody needs two 50 lb. suitcases worth of junk for a 5 night trip. Want to know how to avoid bag fees and Southwest Airlines at the same time? Pack smarter.

By: GT

GT — Wed, 15 Jul 2009 03:47:50 +0000

All airlines have screwed me over. I used to luv SWA, but they screwed it up eventually. They are all cattle herders by the way. Living in a city that is not a hub, I have experienced American, Continental, Air Tran, SWA, Delta, Northwest, America West, Frontier, US Air, United, and Xpress Jet (briefly); sooner or later, they all piss you off.

You basically have to learn to take care of yourselve when travelling. Don’t check bags, carry one that you know you will find room for. Don’t ask for the airlines help. Don’t book goofy tickets to save a buck then get stranded, like one stupid posting individual’s blog I saw who attempted to book over 65 tickets and different intinerarys on the same trip. Come on, 20-30 years ago, the middle class did not fly. You were considered rich if you got near an airport. At $300 bucks for an 800 mile or less trips, you can’t beat it. $300 bucks 30 years ago was like $1500 bucks today.

By: one of them 2

one of them 2 — Sat, 16 May 2009 05:40:17 +0000

I agree with the previous poster, I too work for SW and Gary Kelly is bringing this company down, he says one thing, but does another. He tells us we need to be “more efficient” and “more productive” and save money where we can, but then he spends no telling how much money on stupid software and hardware that are useless and make are job harder. He spends a $100 to save $10. I don’t trust him at all. He doesn’t care about his employees or his customers, all he cares about is the almighty dollar.

By: one of "them"

one of "them" — Sat, 18 Apr 2009 00:23:26 +0000

The Customer Service that Southwest Airlines was once known for is a thing of the past. Ever since Gary Kelly became CEO, Southwest has been cleaning out the company. Those with a brain and education were laid off and replaced with people who don’t know their ass from their head. The reason being that Southwest would rather pay less for their employees. I know this because I am one of the few originals left and I am disgusted with what is going with that company. I also know that six years ago an unhappy Customer could have requested the moon and gotten it. What sickens me is that so many companies try to use Southwest’s business model because they think it is sucessful. They have no idea the millions that Southwest pays to keep a clean profile and to keep people quiet. Many of you will ask me, “Why do you stay with a company that does such things?” The plain truth as we all know is that there just aren’t enough jobs out there. I can’t leave until I have something else lined up. That being said this is just a job to me and nothing more. But to all of those who are unhappy with Southwest Airlines or even hate them, Southwest will get theirs. They won’t be able to operate like this for much longer and they will go down. Too many VP’s are getting greedy…we all know what happened to Enron. Its just a matter of time.

By: Sheila

Sheila — Wed, 30 Apr 2008 15:20:14 +0000

Oh please don’t kill the post, I think expressing the anger might keep someone from punching a snotty C.S.A. (myself this a.m. I am including).

I made the horrid mistake of paying southwest for a ticket to florida. A move and a death precluded my using it then an illness in their time period. I thought O.k. well I’ll call them and we’ll work this out. After all I paid them my money didn’t expire, they can oh i don’t know provide customer service. I was not asking for a refund. I was asking for a ticket to be issued that i did not use. You would have thought I was asking for a private jet to arrive at my house, land on my roof, pick me up give me champagne and fly me straight to Miami Beach for personal set down.

Let’s just say it’s been an unpleasant morning, an unpleasant extremely snotty experience and now I’m angry!
(as if they care). however — I can refuse to fly them. Ever again. And hope that others refuse to be treated as cattle with no rights as well. Just say no.

Keeping my money : legalized theft.
Acting snotty on the phone to customers : stupid

By: lovelyday

lovelyday — Tue, 12 Feb 2008 15:22:22 +0000

Northwest sucks. Jet Blue sucks. Delta, United, American, AirTran, Qantas. They all suck to the person who’s in-flight movie system fails (or they got 13 nuts instead of the agreed on 14). Everyone’s got an opinion. No surprise here. As much as I’d like to see a customer service revolution (in more than just the airline industry), I don’t think it’s gonna happen because some guy won’t accept snail mail.

By: Jayson

Jayson — Tue, 12 Feb 2008 02:52:11 +0000

Well I had my bags lost and I kept getting the run around from these jerks. One lady told me if they found it Ill have to come and pick it up my self SOUTHWEST SUCKS and they finally said write tx and hope they reply. I have $1500 worth of dress clothes and other items in my bag they said who travels with that much dress clothes. I called Chicago and Det (where I flew to) none of them have a CLUE where my bags are plus they took my bag claim tix that I need to write to tx what do I do ?

By: HB

HB — Wed, 17 Oct 2007 15:51:55 +0000

.. after reading several of the blogs .. i just have to say .. southwest is neither the exception nor the rule when it comes to problems in the airline industry ..
come on people .. delays .. lost bags .. inconsiderate employees .. this is not a southwest problem .. this is an industry problem ..
largely due to 9/11 ..

just remember .. don’t check your common sense with your bags ..

By: miranda

miranda — Mon, 20 Aug 2007 21:38:27 +0000

Go Express Jet! I know of many SW customers who made the switch. Kill the post. It’s probably pointless, and they will never read or contact you. Which is a bummer.

By: Tracy

Tracy — Wed, 08 Aug 2007 01:42:27 +0000

My wife and I have a family website, and we decided to post our experiences regarding local companies as the good, bad, and the ugly. We would get plenty of emails from others about similar experiences every time we posted a company up in the ugly section, so, I say leave the blog post up, because if Southwest did you wrong and didn’t take care of it, all you are doing is stating a fact. If they take care of it now, then all that means is that they have reverted to the squeaky wheel mentality that drove most of their competitors to bankruptcy.