Archive for September, 2007

Sep 30 2007

Whereabouts week of Oct. 1

Published by David Churbuck under Travel

10.1 – Cotuit

10.2 – Cotuit to North Carolina

10.3 – North Carolina

10.4 – North Carolina to Cotuit

10.5-10.7 – Cotuit

Coming off of vacation this week, Blackberry has kept me semi-in-touch so not too bad a transition back into the flow of work. Big reviews this week, some projects to push forward, and tons of extracurricular loose ends to tie up. Week after looks like Cape, then Chicago for Forrester Consumer conference, week after that North Carolina for global interactive summit.

No responses yet

Sep 30 2007

When was the last time you listened to a podcast?

Me? Over six months,  maybe more.

In 2005 at IDG I was way into podcasts, working out a production system for a steady flow of shows from the CIO, CSO and CMO magazine staffs (thanks to the diligence of people like Art Jahnke and Paul Kerstein, both of whom have also moved on from IDG to other gigs), getting into the hardware and software required to audio enable a digital newsroom.

On my iPod I faithfully subscribed and synched and listened to the Gillmor Gang, Christopher Lydon’s Open Source radio show, Sam Whitmore’s weekly shows, Ricky Gervais, even shows about bicycles, Byzantine history and learning Chinese. I was way into Podcasts,  thought they were a fine thing and a good thing and now …

I never listen to them anymore, detect no buzz whatsoever, and wonder if anyone gives a hoot. What think ye? Are podcasts relevant anymore?

10 responses so far

Sep 28 2007

Vacation pix

Published by David Churbuck under Travel

One response so far

Sep 28 2007

Torturing the airlines — Have a Great Day!

Published by David Churbuck under Travel

I am the airlines worst nightmare. Give me a wireless connection to the Net and I will guarantee I know more about the state of affairs, alternative plans, lies and prevarications than the most bored and hapless gate agent can muster.

My last day of vacation and it is being spent inside of Terminal C of LaGuardia, courtesy of US Airways, who two weeks in a row has screwed me with massive delays (and one outright cancellation) while trying to fly from NYC to Cape Cod. Today’s destination is Martha’s Vineyard. The plan was an 11:30 departure, 12:30 arrival, and an afternoon of fishing. Well, that is not going to happen. It is 1 pm and I will be lucky to sit on the plane by 2 pm.

The plane was in Lebanon, New Hampshire up to a few minutes ago. The gate agent just lied or had a bad system, because at 12 he said that plane was in the air. It wasn’t. It was on the ground in New Hampshire and I knew it and he didn’t.
Now I know exactly where it is thanks to Flightview. More importantly, every other pissed off passenger sitting near me also knows where it is. This knowledge is sparking a revolution, with everyone dialing like mad to cover ourselves with alternatives. To US Air’s credit — unlike Southwest — they actually welcome electronic communications.

I just had a terse chat with a rep named Julie W. I received an email with the transcript. I love the last line, the ultimate in happy face insincerity. Anyway, before I launch into the transcript, let me declare no industry — more than the airline industry — needs to get its social media marketing act together (maybe healthcare insurance). Hostage passengers are literally able to blog in real time while stuck on the plane. Every action is captured on cell video phones. There is more information at the passengers’ command than ever before, and we all know what information is.

Power.

I hope Congress kicks the airline industry’s butt this week. 70% delay statistics are deplorable.

Julie  W: Hello David. Welcome to US Airways online customer support.
I have received your message and am currently researching your question. I will be with you in a moment.
David Churbuck: thx
Julie  W: Please give me a moment to check that for you.
Julie  W: I am showing that flight 4892 is delayed and has not departed yet.
Julie  W: It is giving a time for departure at 12:10pm with an arrival of 1:29pm.
David Churbuck: It is 12:21, the gate agent said 30 minutes ago it has departed
David Churbuck: should I make other plans? I MUST get to Martha's Vineyard today
Julie  W: She must have more updated information.  I am showing the above in my system.
David Churbuck: Thank you
Julie  W: I would recommend speaking with the agent at the airport about rescheduling the flight
if your trip is futile.
David Churbuck: They won't commit until they cancel
David Churbuck: They did this to me last week on a flight from LGA to HYA
David Churbuck: I wait three hours, the delays keep getting pushed out, no one shares any information,
and then it is cancelled
Julie  W: Do you have checked in bags?
Julie  W: Did you check in any bags on your current flight?
David Churbuck: no
Julie  W: I am going to see if I can change this for you.  The next flight departs at 3:59pm and
will arrive at 1:29pm.
Julie  W: I mean 5:24pm.
Julie  W: Would you rather be scheduled on that flight?
David Churbuck: Okay -- what if 4801 actually arrives before 4 or does not get cancelled.
David Churbuck: This is the last day of my vacation, I'd like to get at least one hour of daylight
at my destination
Julie  W: If I change this then you would be confirmed on the later flight not the earlier flight
if it arrives early.
David Churbuck:  no thanks, that would be terrible to see the flight leave because I was impatient.
Are there many seats on the 3:59 pm available?
Julie  W: I am showing that the flight is approximately 80% full.
David Churbuck: okay, I will take my chances on 4801 and if it cancels rush to get rebooked
Julie  W: Are there any other questions I can assist you with today?
David Churbuck: no thank you
Julie  W: You're welcome.  Thank you for choosing US Airways.  Have a great day!
                    			

4 responses so far

Sep 28 2007

WPP Panel on Social Networks

Yesterday I participated in a panel discussion before the CEOs and Presidents of WPP’s family of agencies and operating companies (Y&R, JWT, Ogilvy, Mindshare, etc.) on the topic of social networks. The moderator was Randall Rothenberg, President and CEO of the Internet Advertising Bureau, and with me on the stools were:

  1. Michael Barrett, EVP Fox Interactive Media and Chief Revenue Officer
  2. Kevin Wall, founder and producer of Live Earth
  3. Peter Daou, Internet Director Hillary Clinton’s Presidential campaign

I was the token corporate presence, and gave my spiel about the role of Social Media Marketing as the true builder of an online brand through monitoring and detection, outreach and participation. The audience, senior as it was, had been brought together to focus on strategy in the era of what I call the “online avalanche” — a silent cascade of online media that is burying traditional assumptions about classic “Four P’s Marketing” and brand management.

Given the huge scope of the topic, I wasn’t able to get into full Belushi mode and launch a Jim Cramer inspired rant, but I landed a few punches around the notion that one cannot manipulate the network and control the conversation without getting nailed on charges of insincerity and astro turfing. I invoked the usual bugaboos of interactive marketing — Dell Hell as the tocsin for blog marketing and conversational/engagement strategies, and the Wal-Mart/Edelman RV blog as the death knell for ulterior motive marketing.

Midway through the 90 minutes I realized how bewildering and cataclysmic this must all seem to a senior executive with thirty or forty years of solid experience in a world once rocked by the web, and now getting churned as the pieces all fall into place. I wonder how many are ready to push the plunger and blow up old assumptions and structures to approach their clients’ in this strange new world. Indeed, I think the ultimate challenge would be to launch, purely online, a new brand with no traditional media support in terms of the old 30-second spot.

The discussion was far ranging — with the common ground between us being the use of the network on cause related initiatives — corporate social responsibility, union organizing, flash mobs, citizen class action movements. Some very perceptive questions emerged, including concerns that clients accustomed to controlling the message would make a half-baked, versus an all-in approach, and the return of “public” to Public Relations which has, heretofore, been primarily a “Press Relations” function.

Good stuff and worth the vacation interruption. Now to have US Air shake a leg and get my flight back to the island back on schedule (I was not voted off the island).

Disclosure: Lenovo is a client of Ogilvy & Mather, a WPP company

One response so far

Sep 28 2007

What I Did on My Summer Vacation

Cousin Pete is adamant I not go into detail so he can rent the cottage next year, so I won’t get into gory details other than to make the following observations:

1. Distance traveled has no correlation on the quality of the experience. I went less than forty miles for this break, driving from Cotuit to Woods Hole, crossing Vineyard Sound on the Steamship Authority, boat in tow, then down North Road to Menemsha. Total travel time: three hours. I might as well have travelled to Hawaii.

The boat aboard the MV Nantucket, first on-first off

2. I rented the perfect cottage. 100% perfect from the paint-by-number Winslow Homer over the beach stone fireplace, to the circa 1930 novels in the bookshelves.


3. There is no luxury greater than vacationing off-season. Kids in college, one away on a  school camping trip … suddenly Indian Summer takes on a whole new meaning.

4. Fishing is never about the catching, but the day spent standing in quiet water looking at nice things with people you want to hang out with.

2 responses so far

Sep 27 2007

Whereabouts September 27

Published by David Churbuck under Personal

Quick day trip to NYC for a WPP panel, overnight, then back to Menemsha. Posting to resume next week.

Fantastic vacation — best ever. Seriously. Lots and lots of fishing. Derby Pin #3036.

5 responses so far

Sep 21 2007

What I am Reading: vacation list

Published by David Churbuck under Cape Cod, General

Main event: Tree of Smoke Denis Johnson’s well received novel about Vietnam

Sideshows: The Art of Knotting and Splicing, Cyrus Lawrence Day and Peter Owen’s The Book of Decorative Knots (I intend to work on my decorative marlinespike skills and crack the Turk’s Head and Matthew Walker knots)

Everett Allen’s A Wind to Shake the World, was supposed to be a main event, but I read it on Wednesday and had to get another of his: Martha’s Vineyard: An Elegy. I know of very little good Vineyard fiction — the place was infested with great writers: John Hersey, William Styron, Lillian Hellman — but of novels set on the island, other than the predictable regional who-dun-its, I know of none.

I hope to get a ton of writing done, and in my experience over-reading leads to under-writing.

No responses yet

Sep 21 2007

New introduction to the Book of Rowing

Published by David Churbuck under Books, Rowing

My publisher is putting a new edition of my 1988 book together and asked me to write a new introduction. Here it is. Comments please, I need an editor.

One response so far

Sep 21 2007

Elmer Fudd and Google

Published by David Churbuck under WTF?, Weird

So I was trying to get to my iGoogle portal page and instead of typing http://www.google.com/ig  I made a typo and put in http://www.google.com/ug

That resulted in my going to a page in “Uyghurche” which I assume is some Balkanish-Asia Minory-weirdness which I cannot understand.

So, I tried to change my default back to the US version, but learned that I had another option.

Elmer Fudd

So, if your pweferwences are seawching in the wanguage of Fudd, check it out.

3 responses so far

Sep 21 2007

Whereabouts 9/22-9/30

Published by David Churbuck under General

I will be here.

On vacation.

Unreachable.

Untouchable.

But going to NYC on Thursday for a panel (stupid me)

2 responses so far

Sep 21 2007

Online advertising not measurable enough?

Compared to what! Television? Print? Mark Cahill calls my attention to this insanity.
Scott Karp rips apart a recent McKinsey survey/report on online advertising (which I meant to do, but got sidetracked). Here’s the upshot as reported in Adweek:

McKinsey polled 410 marketing executives in five sectors, and among those already advertising online, 52 percent said “insufficient metrics to measure impact” [emphasis mine, ed] was the biggest barrier, followed by insufficient in-house capabilities (41 percent), the difficulty of convincing management (33 percent), limited reach of digital tools (24 percent) and insufficient capabilities at agency (18 percent).”

Scott gets right to it:

“Does that mean advertisers really believe metrics like cost per lead, cost per sale, or even cost per visit are inferior to traditional “bottom line” metrics like reach and frequency, gross rating points, and rate base? Does that mean advertisers believe mass media have better “capabilities” than online advertising platforms like keyword-targeted search advertising, behavioral targeting”

Client-side as I am, let me agree with the survey panel that the primary barrier is indeed in-house capabilities. Budgets, staff and mindset are still geared towards television, print and out of home. Convincing management? Not an issue for me. Limited reach? Sure, online is growing more expensive and yet it is harder to put money in market as strong opportunities begin to vanish under high demand. Agency capabilities? Agencies are scrambling to staff up, I’d put the onus on the client to deal with the in-house capabilities, we’re moving to a multi-agency, specialist network model with the client providing the management and the glue, the metrics and the execution.

But insuffiicient metrics? That is doubtlessly the most ignorant thing I have heard all year. McKinsey needs to either change its survey methodology or find marketers who have a clue, because the one’s they surveyed are probably relying on their agency to give them click-through reports and therefore, deserve what they get.

Metrics in online advertising are the responsibility of the client, not the agency, not the publisher. If the client is incapable of attributing revenue to a dollar placed in the market, then the client is wasting its money. Only the client can detect the action on the client site. Period. If an advertiser is spending online (I suspect McKinsey’s survey panel is obsessed with CPM and CTR on banners) and not measuring the impact end-to-end then they need to fire their agency, hire an interactive marketing manager, and invest in a decent metrics package. If not, well, stick to your TV, radio and print and have fun with such wonderful measurements as “pass-along” and “drive-time impressions”

Note, McKinsey loves its registration wall, in the belief that its content is super precious (it is good, but sorry Stuart and Jeff, it needs to be easy to get to), so I shall not waste your time with a link to the survey which I can’t find anyway.

6 responses so far

Sep 21 2007

Published by David Churbuck under General

The Haka

Thanks to Derek Slater at Reassembler for pointing at this.

5 responses so far

Sep 20 2007

The Morbid Equinox — The Hurricane of 1938

Published by David Churbuck under Cape Cod, Weather, seamanship

Tomorrow, September 21, marks the Fall Equinox. Sixty-nine years ago to the day my grandparents and my father rode out the greatest storm to ever strike New England, while to the west 600 people perished. It was a disaster my grandparents never forgot, something they didn’t talk about much, but with a tinge of fear, making it the ghost story of my childhood, a scary story reinforced by scrapbooks of photographs of storm damage and commemorative editions of the New Bedford Standard Times that detailed the destruction through photographs of wrecked beach cottages, submerged autos, and yachts cast incongruously across highways and train tracks. I pored over those photographs, and asked out loud when something as dramatic might happen again. I was shushed. It’s bad luck to whistle up a storm.
I am reading a good book, A Wind to Shake the World, by Everett S. Allen, the late journalist and Martha’s Vineyard native who spent his career at the Standard-Times, starting as a cub reporter on the day the hurricane struck. The fact this was a hurricane with no name (it occurred before the days when the National Weather Service dubbed them names such as Katrina and Andrew) may account for a lot of the mystery surrounding it. It was the most powerful hurricane to ever hit the eastern seaboard north of North Carolina. It happened unexpectedly, there were no forecasts and it literally caught people unaware, on the beach, closing their summer cottages at the end of the season. People in New York and Boston were unaware of what was happening to their south and east. It was days before the news became known and relief could arrive. It was the storm that punctuated the misery of the Depression, the storm which ended any semblance of colonial bucolic New England that remained, that the Currier & Ives version of New England that existed before the Interstate, an isolated corner of working farms, scrub forests, rich men’s mansions, and remote beaches. It was simply the Storm of ‘38.

Driving home to Cape Cod last night from New York City (my flight to Hyannis was cancelled due to fog), was an eerie experience, especially once I passed New Haven and began to flick past the towns which had been devastated by the storm 69 years ago, a landscape tortured and which I read about that morning on the flight to LaGuardia.

Long Island was hit first, around three in the afternoon. New York City saw some strong winds and flooding, but the damage got worse to the east. Fire Island. Point of Woods — the barrier island that runs like a tenuous finger between the Atlantic and the bay behind it was flooded by a tidal wave 35-feet tall, wiping cottages and their occupants off of the sand dunes, blowing them north to the mainland. The Hamptons were hard hit, but Montauk, the commercial fishing haven at the very terminus of Long Island was ruined. Bodies were blown across Block Island Sound to Rhode Island. After the storm, police sent messages downwind to Montauk, seeking identification of victims such as this:

“The little boy found was between 36 and 37 inches tall, weighing forty pounds and was between two and three years old. His hair was medium brown, inclined to be wavy…He wore a dark blue suit with white pearl buttons … the message was addressed to [Montauk] because it was to windward, in terms of the hurricane.”

Across Long Island Sound, in Connecticut, where I drove through the early morning hours, New Haven, the Elm City, lost 42 percent of its trees, losing a beauty it was renowned for. Crossing the bridge in Old Saybrook, over the Connecticut River, I thought of Nils Ek, the captain of the 48-foot cruiser Marpo, who perished while trying to save another man’s yacht.

“After striking the bulkhead two or three times, the craft disappeared, and no trace of her was found after the storm. She is presumed to have slid off into deep water and probably was carried far downstream underwater. Whether Captain Ek fell overboard or had gone below to determine what was wrong with his engine will never be known.”

In New London, the destruction was absolute, sealed by a fire which carried away the commercial center of downtown during the worst of the 120 mph winds. In Mystic, the next town, fish were found in kitchen drawers of flooded houses. A Boston bound train was washed off its tracks outside of Stonington but no passengers were lost and the passengers — mainly prep school students — found refuge in the village. Rhode Island was hit the hardest.

Over 100 perished in Westerly where the high school was turned into a morgue, the shorefront at the Charlestown Breach and Point Judith seemed to take the brunt of the blow. The day after, Allen described the scene:

“Along the shore road back to Misquamicut, the remains of houses are scattered deep on the shore of Brightman’s Pond. Gangs of men comb the coves and fields for bodies; hundreds more are expected to join the search tomorrow, for nearly thirty dead are still missing …”

The story was the same to the east: Narragansett, Wickford, Newport.

As Kurt Vonnegut wrote, “So it goes.”

Downtown Providence was flooded to the second floors of the downtown office buildings. Looters rampaged after the waters receded. People died in Westport, at Horseneck Beach. Padanarum, the yachting center west of New Bedford, was the scene of much maritime mayhem, as the most beautiful yachts ever imagined were dashed against the bridge and causeway at the head of the harbor.

The storm hit on a school day, and in Bristol, Rhode Island, a school bus was flooded. Eight children died. And so it went.

Town after town ravaged by a storm which in the course of three hours — coinciding with high tide — pushed a 35-foot tall water of water before it, drowning those unfortunate enough to be trapped in their collapsing homes, killing fishermen caught unaware at sea, and gruesomely gashing and impaling those caught outdoors with flying debris. A women securing her window bled to death when the glass shattered and cut her jugular vein.

The saddest story related by Allen and the hardest for me to bear as I drove home, occurred beneath the Bourne Bridge, the southernmost span over the Cape Cod Canal. There a house which had washed off its foundation a couple miles to the south, fetched up. When rescuers cut a hole in the roof they discovered four elderly women and an 11-year old boy, drowned in the attic. With them was a local man, about my age . He had been visiting elderly people in his neighborhood, helping them secure their homes and tying up their skiffs. His name was Hayward Wilson.

“At midnight, they found five bodies on the second floor; all had drowned. A bloody bruise was on Wilson’s forehead and his hands were badly bruised and lacerated; he had made a last desperate effort to break through the roof to get the women and little boy out of their water-filled prison.”

He was posthumously awarded the Carnegie Medal for Heroism , the reverse side of which reads: “Greater love hath no man than this, that a man lay down his life for his friends.”

That bridge was the hardest to cross. With every highway sign, another one of Allen’s anecdotes of tragedy and death, heroism and survival came back to me. I’ll never be able to look at the southern New England shore the same way again.

These pictures say it all. Napatree Point, Rhode Island before the storm.

And after (note the wooden groins, or planks in both pictures for reference.

(photos by the late Leonard R. Greene)

7 responses so far

Sep 20 2007

Dumb IT policies — part 1: inbox limits

Published by David Churbuck under General

Restricting the amount of storage one has for one’s corporate inbox, and then disabling the send function when that limit is exceeded is a great way to take a stressed out person and further stress them as they have to start saving and deleting attachments, run compression and archiving tools, and revert to IM and personal email to get anything done while that skin disease of personal productivity known as corporate email grinds away to some nirvana of compliance and then readmits the user to email hell.

How much does storage cost? Add a petabyte for $4 million. Let’s assume an hour of an employee time is worth $10. That means 400,000 man hours would need to be saved to justify the expense (and that is a wildly inflated expense: the actual disc cost is likely to be under $500,000)

Okay, 10,000 employees would need to free up 40 man-hours of inbox maintainance to justify the investment.  I estimate I spend an hour a week on inbox hygeine. And I make more than $10 an hour.

I’d play devil’s advocate and say the company probably doesn’t want its employees packratting everything they ever received — like my first newspaper managing editor who threw away my stacks of old reporter’s notebooks because, in his words, “The Attorney General can’t subpoena a landfill” — but backup tapes and Sar-Box stuff means my inbox is doubtlessly archived for life somewhere.

Google gives me 2 gigs of inbox. For free. Very interesting debate in the comments under this story as IT guys argue the cost of storage versus the users like me who say they are full of it.

“IT departments have traditionally applied such restrictive limits to Exchange Server mailboxes -as low as 25MB per staff member – that users have become frustrated with repeated “your mailbox is full” errors.

Meanwhile, only senior execs have been granted access to work email from home, or via a Blackberry.

As a result, more and more users are auto-forwarding all their email to Gmail, where they have a 2.7GB mailbox capacity and can access it wherever they are – even via a mobile phone.

While the slumbering giant in corporate IT may not yet have woken up to the data security risks associated with this practice …”

Oh, and it is 1 pm, I have not had email since I woke up, and I am so screwed by the limit that I actually had time to blog while my inbox rebuilds itself.

6 responses so far

Sep 17 2007

Times Select Finally Dies « Cheaper than therapy

Published by David Churbuck under Journalism

Times Select Finally Dies « Cheaper than therapy
Uncle Fester nails it — the last gasp of paid content dies tomorrow. Yay. Cost walls are so Jurassic.

“Paid content walls rarely work and when the New York Times began Times Select two years, putting most of its content behind a paid subscription, I cringed. Admitting the experiment did not work, as of Tuesday at midnight, the Times wall crumbles.”

One response so far

Sep 17 2007

So ends another sailing season

Published by David Churbuck under Cape Cod, seamanship

I pulled #19 out of the water on Sunday’s hightide. It was sad. Now my Friday afternoon hooky excuse is on a trailer, awaiting three other stout backs to lift her off and onto some sawhorses. I think I’ll do some woodwork on her this fall before tucking her away for the winter on the dirt floor boat shed (never store a wooden boat over a concrete floor, all the moisture in the wood desiccates and a dry boat will rot).

2 responses so far

Sep 17 2007

I am a pro-sports knucklehead

Published by David Churbuck under Personal

Yesterday, while sitting in a dark bar in Oak Bluffs with my cousin, getting myself around a pitcher of Sunday afternoon beer, conversation ceased and attention was paid to the television where a football game was in progress. We agreed we are retarded and not fit to be called American males when it comes to sports.
“How about those Bruins? Getting that touchdown in the 9th inning against the Celtics?”

And to think I once was a bartender in a sports bar, where I couldn’t tell a pro athlete from a state legislator. My fellow barkeeps would torture me by making me serve drinks to people like Harmon Killebrew and Marvin Hagler and then ask me in the presence of said notables to identify them, their team, and their accomplishments. My cause was not helped by the news that I could identify John Updike and Andre Dubus when they entered the bar, and got very excited about that fact.

To my credit, I can name most of the pro peloton in cycling and can tell you who won the America’s Cup. I can watch most sports and follow the rules — save cricket — I prefer “drag racing” sports where the winner crosses the finish line first (e.g. swimming, rowing, biathalon) and detest all sports which involve a costume, music, and subjective judging (gymnastics and figure skating). Team sports bore me and I subscribe to the small ball theory (more intelligence, wile, and skill is required as the ball shrinks in size).

I haven’t watched basketball since the Bird-McHale-Ainge-Parrish-Walton dynasty. Hockey since Orr-Esposito-Bucyk-Sanderson-Cheever, and Baseball since Bill Buckner did what shall not be mentioned. Football baffles me and I’d rather be car sick than waste a weekend afternoon watching that chaos.

3 responses so far

Sep 16 2007

Oak Bluffs

Published by David Churbuck under Cape Cod

Quick blast across the Sound for lunch in Oak Bluffs, the honky-tonkiest town on Martha’s Vineyard. Drank too much beer at the Offshore Ale Company then went fishing for bonito at Hedge Fence. Saw fish. They would not bite.

One response so far

Sep 16 2007

Whereabouts Week of September 17

Published by David Churbuck under General

September 17-21 – Cape Cod

September 22-26 – Vacation/Martha’s Vineyard

September 27 – NYC

September 28-30 Vacation

One response so far

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